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Return to shopFAQ v2
Shopping Information
Free on orders of two items or more. A single item ships for a flat US$7.95 including registered airmail. No weight or remote-area surcharges are added at checkout.
9 to 11 business days after dispatch to the United States, the United Kingdom, Canada, Australia, New Zealand and most of Europe. Remote postcodes and island territories can take a few business days longer. Handling before dispatch takes 1 to 3 business days.
We ship to most countries. If your destination is not available at checkout, email us and we will confirm whether we can reach you and at what rate.
Every order ships as a registered packet with a tracking number, which appears in your dispatch email. International tracking can pause for several days between carrier handovers — a stuck status is usually a scan gap rather than a lost parcel. If tracking has not moved for ten business days, contact us.
Track shipment here.
Import duties or sales tax may be charged by your local customs authority. These are outside our control and are the responsibility of the recipient. We cannot mark an order as a gift or under-declare its value.
Payment Information
PayPal, credit and debit cards processed over an encrypted connection, and Zelle. Card payments are handled by our payment provider — we never see or store your full card number.
Yes. Checkout runs over an encrypted HTTPS connection and card data is processed by the payment provider rather than stored on our servers. We only ever see the last digits of a card and the result of the transaction.
A decline almost always comes from the card issuer rather than the order. Check that the billing address matches the one your bank holds, then try again or use another method. An order is only created once payment is confirmed, so a declined attempt leaves no charge behind.
Yes — enter it in the coupon field at checkout and the discount is applied before payment. One code can be used per order.
Prices are shown in US dollars. Any import duties or local sales tax charged on arrival are set by your own customs authority, not by us.
Returns & Exchanges
30 days from the delivery date shown on your tracking record. Items must be unworn, unwashed and unaltered, with the original tags and packaging.
If the item is faulty, damaged or not what you ordered, we cover the return shipping and send a replacement or a full refund at no cost to you. If you changed your mind — wrong size, colour not as expected — the buyer covers return shipping and a US$20 per item return-and-exchange fee applies.
Refunds go back to the original payment method. Allow 3 to 5 business days on our side once the returned item passes inspection, plus your bank or payment provider’s settlement time — usually a further 5 to 10 business days for card payments, and faster for PayPal.
Yes. Exchanges follow the same 30-day window and the same US$20 per item fee where the original item is not faulty. Message us first so we can hold the size you want.
Email info@hellstarworld.com within 48 hours of delivery with photographs of the item and the packaging. We arrange a free return or replacement and cover all shipping costs. Keep the packaging until the case is settled.
Yes, discounted items follow the same 30-day return policy. Items returned worn, washed or without their tags are not eligible.
Bulk Orders & Wholesale
Yes. We supply resellers, market traders and small boutiques, and pricing drops as quantity rises. Bulk rates are quoted per order rather than published on the site — send us the styles, sizes and quantities you need and we will come back with a price.
Bulk pricing starts from a mixed cart of 10 pieces. Below that, standard retail prices apply. Larger orders get progressively better rates.
Yes, and most bulk buyers do. Mix any combination of Hellstar and Godspeed styles, sizes and colourways in a single order — there is no requirement to buy one style in depth.
Message us on WhatsApp at +86 180 3551 8564 with your list (style, size, quantity), or email info@hellstarworld.com. Quotes are usually returned within one business day.
Yes. We ship to freight forwarders, consolidation warehouses and third-party fulfilment addresses. Enter the warehouse address at checkout, or send it to us with your order number and we will route the parcel accordingly.
Yes — ask us and we will send the image set for the styles you are stocking, so your own listings match what your customers receive.
Ordering & Sizing
Our pieces are cut with a relaxed streetwear fit that sits differently from standard high-street sizing. Use the measurement table on each product page rather than the letter on the label — chest width, body length and shoulder width are listed for every size. If you are between two sizes and want the intended loose look, take the larger one.
Not exactly. Hellstar tees and hoodies run slightly trimmer through the chest, while Godspeed is cut fuller and longer in the body. Check the individual product’s measurement table before ordering a size you have not worn before.
Yes, as long as the parcel has not been dispatched. Email us or message us on WhatsApp with your order number straight away — orders are usually picked within one to three business days. Once a parcel is in the mail it cannot be cancelled, but you can still return it under our 30-day return policy.
Popular prints and colourways are restocked when our supplier re-releases them. If an item you want is sold out, send us the product name and we will tell you whether another delivery is expected.
Yes. Guest checkout is enabled, so you can order without creating an account. Creating one simply saves your shipping details and lets you track previous orders from the My Account page.
Use the search bar at the top of any page, or browse by brand (Hellstar, Godspeed) or by category — T-Shirts, Hoodies, Tracksuits, Trousers, Long Sleeve, Shorts, Hats and Bags. Product titles include the colourway and print, so searching a print name usually lands you on the exact item.
Products
T-shirts, hoodies, tracksuits, trousers, long-sleeve tops, shorts, hats and bags. Stock moves quickly, so the category pages always reflect what is currently available.
Every listing uses photographs of the specific print and colourway you are ordering. Colour can shift slightly between screens, so if an exact shade matters to you, message us before ordering and we will confirm it.
Each product page shows the sizes and colourways currently available in the variant selector. If the size or colour you want is greyed out, it is out of stock — message us and we will tell you whether it is coming back.